How to place an order
To place an order, you must follow the on-line purchase procedure by choosing the product you want to buy and add it to the basket or cart, then click on the cart icon to check the items you wish to purchase. Then click on Checkout, fill in the shipping details and the relevant shipping charges will be automatically applied. To finalise the order you must continue to the payment method, select the desired payment method and click on “Authorise payment”. After this, you will receive an e-mail acknowledging receipt of your order (“Order Confirmation”). We will also inform you by e-mail that the product is being shipped (“Shipping Confirmation”).
About our products
The descriptions of the products displayed on the Website are based on the information provided by our suppliers. However, the information given on each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained on the website, are displayed on www.zooh-online.com for guidance purposes. ZOOH reserves the right to decide, from time to time, the products offered to users on the Website and may add new products on the understanding that, unless otherwise provided, such products shall be governed by the provisions of the Terms and Conditions in force at that time.
Availability of Products
All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will inform the Customer of the incident and we will refund any amount that may have been paid or if the customer wishes the product may be replaced by another available product with similar characteristics and of the same value.
Prices
All prices of the products indicated on the website include VAT. However, these prices do not include the shipping costs of the products, which are detailed separately and must be accepted by the Customer in order to complete the purchase. ZOOH may change prices, articles, offers and other commercial conditions without prior notice.
Method of payment
The Customer agrees to pay at the time of placing the order. The initial price shown on the website for each of the products offered shall be increased by the relevant shipping costs. In any case, these fees will be previously communicated to the Client before formalising the purchase.
An order confirmation will be sent by email.
The Customer must pay the amount corresponding to the order by credit card, debit card or PayPal.
Formalisation of orders
Once the order has been placed, with the acceptance of the Terms of Use and the confirmation of the purchase process, ZOOH will always send an email confirming the details of the purchase made.
Cancellation of orders
ZOOH will accept order cancellations when they are requested before the order is shipped. To make the cancellation you must request it by sending an e-mail to shop@zooh-online.com.
Once your order has been shipped it will not be possible to cancel it.
RETURNS POLICY
If you change your mind and want to make a return, you have a maximum of 14 days from the time you receive your order. After 14 days we cannot accept any returns.
To make a return you must contact us by email at shop@zooh-online.com within this period indicating your intention to return the order, the items you want to return and the reason why you want to return them. We will then inform you of the steps to follow to make the return.
The shipping costs to make a return are borne by the Customer.
If the Customer decides to return an order due to delays caused by courier companies, please note that ZOOH is not responsible for delays or problems caused by courier companies. For this reason, if the Customer decides to return an order, the shipping costs will always be deducted, and the Customer will be responsible for any additional costs incurred for this reason.
Refunds (If applicable)
If you have returned an order, once we receive the products in perfect condition, unused and in their original packaging, we will send you an email notifying you that we have received it and if the refund has been approved.
If the refund has been approved we will proceed to refund the amount minus the shipping costs using the same method you used to pay (credit card or PayPal) within a maximum period of 14 days.
Only in the event that the product delivered is defective or incorrect, we will also reimburse the Customer for the corresponding shipping costs.
If the product is NOT in the condition in which it was sent, in its original packaging and/or has been used, we will not be able to make any kind of refund.
Policies on defective or broken products
In cases where you consider that at the time of delivery the product does not conform to the contract, you should contact us immediately by email at shop@zooh-online.com, or by phone at +34 684 63 88 13 where we will tell you how to proceed. We do not accept complaints after 4 days of delivery by the courier company.
We will carefully examine the information provided about the defect of the product and will inform you by e-mail within a reasonable period of time if a refund or replacement of the product is required (if applicable). The refund or replacement of the item will be made as soon as possible and in any event within 14 days from the date on which we send you an e-mail confirming that the refund or replacement of the non-conforming item is appropriate.
Legal notice
In compliance with Article 10 of Law 34 / 2002, of July 11, Services of the Information Society and Electronic Commerce, the Holder exposes its identification data.
Owner: Alicia Wood Interiores SL
CIF:ES B74442500
Address: C/ San Antonio 13 33201 Gijón – ASTURIAS
E-mail: shop@zooh-online.com
Website: www.zooh-online.com
Terms and Conditions of Use
The use of the website grants you the status of User, and implies full acceptance of all the clauses and conditions of use included in the pages:
Legal Notice
Privacy Policy
Cookies Policy
If you do not agree with each and every one of these clauses and conditions, you should not use this website.
Access to this website does not in any way imply the initiation of a commercial relationship with the Owner.
Through this website, the Proprietor provides you with access to and use of the content that the Proprietor or its collaborators have published on the Internet.
To this end, you are obliged and committed NOT to use any of the contents of the website for illegal purposes or effects, prohibited in this Legal Notice or by law, harmful to the rights and interests of others, or in any way damage, disable, overburden, impair or impede the normal use of the contents, computer equipment or documents, files and all kinds of content stored on any computer equipment owned or contracted by the Holder, other users or any Internet user.
Age of majority
You must be at least 18 years of age to use the services offered by the Owner or the age of majority required by your country to register on or use the Website. If you reside in a country outside the European Union, you must be at least 13 years of age to use the Website or the age of majority required in your country to register on or use the Website.
In addition to being the minimum age required to use the Website under applicable law, if you are not of sufficient age to be able to accept our Terms in your country, your parent or guardian must accept our Terms on your behalf.
Security measures
The personal data you provide to the Holder may be stored in automated or non-automated databases, whose ownership corresponds exclusively to the Holder, who assumes all the technical, organisational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current legislation on data protection.
However, you should be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, the Holder cannot guarantee the absence of viruses or other elements that may cause alterations in the User’s computer systems (software and hardware) or in its electronic documents and files contained therein, although the Holder makes every effort and takes the necessary security measures to avoid the presence of these harmful elements.
Personal data
You can consult all the information relating to the processing of personal data collected by the Holder on the Privacy Policy page.
Contents
The Holder has obtained the information, multimedia content and materials included in the website from sources it considers reliable, but, although it has taken all reasonable measures to ensure that the information contained is correct, the Holder does not guarantee that it is accurate, complete or up to date. The Proprietor expressly disclaims any liability for errors or omissions in the information contained in the pages of this website.
It is forbidden to transmit or send through the Website any illegal or illicit content, computer viruses, or messages that, in general, affect or violate the rights of the Proprietor or third parties.
The contents of the Website are for informational purposes only and under no circumstances should be used or considered as an offer to sell, solicitation of an offer to buy or recommendation to perform any other transaction, unless expressly stated.
The Proprietor reserves the right to modify, suspend, cancel or restrict the content of the Website, links or information obtained through the Website, without prior notice.
The Proprietor shall not be liable for any damages that may arise from the use of the information on the Website or that contained in the social networks of the Proprietor.
Cookies policy
On the Cookies Policy page you can consult all the information relating to the policy of collection and processing of cookies.
The Registrant only obtains and retains the following information about visitors to the Website:
The provider’s domain name (ISP) and/or IP address that gives them access to the network.
The date and time of access to the Website.
The source Internet address of the link to the Website.
The number of daily visitors to each section.
The information obtained is completely anonymous, and under no circumstances can it be associated with a specific, identified User.
Links of interest to other websites
The Owner may provide you with access to third party websites by means of links with the aim of informing you of the existence of other sources of information on the Internet where you can find further information about the data offered on the website.
These links to other websites are in no way a suggestion or recommendation for you to visit the destination websites, which are beyond the control of the Owner, and therefore the Owner is not responsible for the content of the linked websites or for the results you obtain by following the links.
Likewise, the Holder is not responsible for the links or links located on the linked websites to which it provides you with access.
The establishment of the link does not imply in any case the existence of a relationship between the Holder and the owner of the site where the link is established, nor the acceptance or approval by the Holder of its contents or services.
If you access an external website from a link you find on the Website, you should read the privacy policy of the other website, which may be different from that of this Website.
Intellectual and industrial property
All rights are reserved.
All access to this website is subject to the following conditions: the reproduction, permanent storage and dissemination of the contents or any other use for public or commercial purposes is expressly prohibited without the prior express written consent of the Owner.
Limitation of liability
The information and services included in or available through this website may include inaccuracies or typographical errors. The Proprietor periodically makes improvements and/or changes to the information contained and/or the Services which may be made by the Proprietor at any time.
The Proprietor does not represent or warrant that the services or content will be uninterrupted or error-free, that defects will be corrected, or that the service or the server that makes it available are free of viruses or other harmful components, notwithstanding that the Proprietor makes every effort to avoid such incidents.
The Proprietor declines any responsibility in the event of interruptions or malfunction of the Services or content offered on the Internet, whatever their cause. Likewise, the Holder is not responsible for network failures, loss of business as a result of such failures, temporary suspensions of electricity or any other type of indirect damage that may be caused by causes beyond the control of the Holder.
Before taking decisions and/or actions based on the information included in the website, the Holder recommends you to check and contrast the information received with other sources.
Right of exclusion
The Holder reserves the right to deny or withdraw access to the website and the services offered without prior notice, at its own request or at the request of a third party, to those users who violate any of the conditions of this Legal Notice.
Jurisdiction
This Legal Notice is governed entirely by Spanish law.
Provided that there is no rule that requires otherwise, for any questions that may arise regarding the interpretation, application and compliance with this Legal Notice, as well as any claims that may arise from its use, the parties agree to submit to the Courts and Tribunals of the province of Asturias, expressly waiving any other jurisdiction that may correspond to them.
Contact
If you have any questions about these terms, conditions and legal notice or would like to make any comments about this website, you can send an email to the address:
shop@zooh-online.com